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A new report predicts that systems exploiting artificial intelligence (AI) will more likely help Ops staff complete complex tasks rather take their jobs.
Much has been made of the inevitable impacts that artificial intelligence (AI) and machine learning (ML) will have on the more tedious and manual tasks that are part of back-office operations. Market research giant Gartner is chiming in with its prediction that by 2020, “20 percent of operational bank staff engaged in back-office activities will...
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